Your Refined Retreat in Vancouver

Privacy Policy

Effective date: January 2026
Last updated: January 2026

1. Data Controller

Timber Landing Hospitality Inc. ("Timber Landing", "we", "our") operates the website timberlanding.com. We are a hospitality and entertainment complex located at 1128 West Georgia Street, Vancouver, BC V6E 0A8, Canada. For privacy enquiries, contact us at [email protected] or +1 (604) 683-0147.

2. Applicable Legislation

This policy is drafted in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25) where applicable. We adhere to the ten Fair Information Principles set out in Schedule 1 of PIPEDA: accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.

3. Information We Collect

We may collect the following categories of personal information:

Information you provide: name, email address, telephone number, enquiry details, preferred dates and message content when you submit a form on our website.

Information collected automatically: device type, browser type, operating system, IP address, pages visited, session duration and referral source. This information is collected only with your consent via cookies and similar technologies.

4. Purposes of Collection

We collect and use personal information for the following purposes: responding to accommodation, dining, event and general guest enquiries; improving our website and guest services; sending communications you have expressly consented to receive; website analytics to understand visitor behaviour; and measuring the effectiveness of our communications where consent has been granted.

5. Consent

We obtain your meaningful consent before collecting, using or disclosing your personal information. For form submissions, consent is obtained through the privacy consent checkbox. For cookies and tracking technologies, consent is obtained through our cookie banner. You may withdraw consent at any time by contacting us or changing your cookie preferences via the Cookie Settings link in our footer.

6. Cookies and Tracking

Our website uses cookies categorised as Necessary, Analytics and Marketing. Necessary cookies are required for site functionality and are always active. Analytics and marketing cookies are only activated with your explicit consent. We have implemented Google Consent Mode v2 with the following signals: ad_storage, analytics_storage, ad_user_data and ad_personalization. All signals default to "denied" until you provide consent. For full details, please refer to our Cookie Policy.

7. Third-Party Services and Cross-Border Transfers

If analytics or advertising services are connected in the future, data may be processed by Google LLC, whose servers are located in the United States. Before any cross-border transfer of personal information, we verify that the receiving party maintains privacy protections comparable to Canadian standards. For information about how Google uses data from sites that use its services, please visit: policies.google.com/technologies/partner-sites.

8. Data Retention

Personal information submitted through forms is retained for a maximum of 24 months from the date of submission or until the enquiry is resolved, whichever is later. Analytics data is retained in accordance with the default settings of the analytics platform and is anonymised where possible.

9. Your Rights

Under PIPEDA, you have the right to access your personal information held by us and to request corrections where it is inaccurate or incomplete. Under Quebec Law 25, residents of Quebec additionally have the right to data portability and the right to request deletion of their personal information. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Breach Notification

In the event of a privacy breach that creates a real risk of significant harm, we will notify the Office of the Privacy Commissioner of Canada and affected individuals as required under the Digital Privacy Act amendments to PIPEDA.

11. CASL Compliance

We comply with Canada's Anti-Spam Legislation. We do not send commercial electronic messages without express consent. Any marketing communications include our contact information and a functioning unsubscribe mechanism. Cookies and similar tracking technologies are treated as software installations and require consent.

12. Contact and Complaints

Timber Landing Hospitality Inc.
1128 West Georgia Street, Vancouver, BC V6E 0A8
[email protected]
+1 (604) 683-0147

If you are not satisfied with our handling of your personal information, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

This privacy policy should be reviewed by a qualified Canadian legal professional.

Cookie Policy

Effective date: January 2026
Last updated: January 2026

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are used to remember your preferences, understand how you interact with the site and improve your overall experience. Similar technologies such as local storage may also be used.

2. Cookie Categories

Necessary Cookies — Always active
These cookies are essential for the website to function correctly. They enable basic features such as page navigation, security and consent management. They do not collect personal information for marketing purposes.

Analytics Cookies — Require your consent
These cookies help us understand how visitors interact with our website by collecting anonymous usage data such as pages visited, session duration and referral source. They are managed through the analytics_storage consent signal. These cookies are not activated until you provide consent.

Marketing Cookies — Require your consent
These cookies may be used in the future to deliver relevant content and measure the effectiveness of our communications. They are managed through the ad_storage, ad_user_data and ad_personalization consent signals. These cookies are not activated until you provide consent.

3. Google Consent Mode v2

Our website implements Google Consent Mode v2. By default, all consent signals are set to "denied":

ad_storage: denied · analytics_storage: denied · ad_user_data: denied · ad_personalization: denied

When you accept analytics or marketing cookies, the relevant signals are updated to "granted". No analytics or marketing cookies are set before you provide consent.

4. How to Manage Your Preferences

When you first visit our website, a cookie banner is displayed with three options: Accept All, Reject Optional and Cookie Settings. If you choose Cookie Settings, you can enable or disable Analytics and Marketing cookies individually. You can change your preferences at any time using the Cookie Settings link in our footer. You may also manage cookies through your browser settings.

5. Third-Party Services

If Google Analytics, Google Ads or Google Tag Manager are connected in the future, cookies from these services may be set on your device subject to your consent. For information about how Google uses data from sites that use its services, please visit: policies.google.com/technologies/partner-sites. For Google's privacy practices: business.safety.google/privacy.

6. CASL and Cookie Consent

Under Canada's Anti-Spam Legislation (CASL), cookies and similar tracking technologies are considered software installations and require consent. Our cookie banner is designed to obtain explicit consent before any non-essential cookies are placed on your device.

7. Contact

Timber Landing Hospitality Inc.
1128 West Georgia Street, Vancouver, BC V6E 0A8
[email protected]
+1 (604) 683-0147

Terms and Conditions

Effective date: January 2026

1. General

These terms and conditions govern your use of the timberlanding.com website operated by Timber Landing Hospitality Inc. ("Timber Landing", "we", "our"). By accessing this website, you agree to these terms.

2. Nature of Service

Timber Landing is a hospitality and entertainment complex. This website provides information about our hotel, dining, events and guest services. We do not operate an online gambling platform and do not offer online gambling services of any kind.

3. Age Restriction

The casino entertainment area at Timber Landing is available exclusively on-site for adult guests aged 19 and over, in accordance with British Columbia provincial regulations. Guests may be asked to provide valid identification upon entry to the casino entertainment area.

4. Enquiries and Availability

Enquiries submitted through this website are requests for information only and do not constitute confirmed bookings. All accommodation, dining, events and services are subject to availability. Timber Landing reserves the right to modify rates, services and availability at any time.

5. Cancellation

Cancellation terms are communicated at the time of booking confirmation. Please contact our reception team for current cancellation policies applicable to your reservation.

6. Limitation of Liability

Timber Landing provides this website and its content on an "as is" basis. We make every effort to ensure accuracy but do not guarantee that information is complete, current or error-free. We shall not be liable for any loss or damage arising from the use of this website.

7. Intellectual Property

All content on this website, including text, images, logos and design, is the property of Timber Landing Hospitality Inc. and is protected by Canadian copyright law. Reproduction without written permission is prohibited.

8. Governing Law

These terms are governed by and construed in accordance with the laws of the Province of British Columbia, Canada. Any disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia.

9. Contact

Timber Landing Hospitality Inc.
1128 West Georgia Street, Vancouver, BC V6E 0A8
[email protected]
+1 (604) 683-0147

These terms should be reviewed by a qualified Canadian legal professional.

Responsible Entertainment

Our Commitment

Timber Landing is a hospitality and entertainment complex in Vancouver, British Columbia. The casino entertainment area is one of several guest amenities and is available exclusively on-site for adult guests aged 19 and over.

Responsible Approach

We encourage all guests to approach the casino entertainment area as a leisure activity. Set a personal budget before visiting, take regular breaks, and remember that the casino entertainment area is one of many experiences available at Timber Landing, including dining, spa and wellness, and social events.

Our Staff

Our team members are trained to identify signs of problem gambling and to offer assistance in a discreet and supportive manner. Guests may speak with any member of staff in confidence at any time.

Self-Exclusion

If you feel that you need to limit your access to the casino entertainment area, self-exclusion options are available. Please speak with our guest services team or contact reception for confidential assistance.

Signs of Problem Gambling

If gambling is no longer enjoyable, if you are spending more than you intended, if you are borrowing money to gamble, or if gambling is affecting your relationships or daily life, we encourage you to reach out for support.

Support Resources

Gambling Support BC: 1-888-795-6111 (free, confidential, 24/7)
Website: bcresponsiblegambling.ca

You may also contact our team directly at [email protected] or +1 (604) 683-0147.

Please gamble responsibly.

Legal Information

Brand: Timber Landing

Legal name: Timber Landing Hospitality Inc.

Country: Canada

Province: British Columbia

Address: 1128 West Georgia Street, Vancouver, BC V6E 0A8

Email: [email protected]

Phone: +1 (604) 683-0147

Domain: timberlanding.com

Service type: Hospitality and entertainment complex

Age restriction: Casino entertainment area is available on-site for guests aged 19 and over

Governing law: Province of British Columbia, Canada

Privacy regulator: Office of the Privacy Commissioner of Canada — priv.gc.ca

Provincial regulator: BCLC (British Columbia Lottery Corporation)